Terms and Conditions

Last updated: 30 January 2024

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the http://fitpet.shop website (the “Service”) operated by Sia Fitpet (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Distance Contract

This contract is concluded between the owner of the online shop fitpet SIA “Fitpet”, registration No LV40203475198, registered on 5 April 2023, registered office at Jūrkalnes iela 75 – 5, Riga, LV-1029 (hereinafter referred to as the Seller), and the Buyer who places an order and makes a purchase on the fitpet online trading site. The Distance Contract applies to all orders and purchases made on the fitpet.shop online shop.
1. The Buyer shall purchase, order, pay for and receive, and the Seller shall deliver and sell, the goods listed on the fitpet.shop online shop (hereinafter referred to as the Goods) in accordance with this distance agreement (hereinafter referred to as the Agreement).
2. The Buyer shall purchase the Goods by filling in the relevant purchase form on the Seller’s website fitpet.shop. When making a purchase, the Buyer undertakes to provide precise data, i.e. name, surname, telephone number, e-mail address and preferred delivery method and exact address. The Buyer undertakes to inform the Seller of any changes to the purchase by e-mail to within 24 hours of receipt of confirmation of purchase. The Buyer shall be liable for any inaccurate delivery due to incomplete delivery information. The purchase of the Goods shall be deemed to constitute an offer by the Buyer to the Seller to conclude this Distance Contract. Personal data relating to the delivery of the Goods shall not be passed on to third parties other than the courier company for the purpose of ensuring delivery of the Goods.
3. The Seller shall deliver the Goods to the address specified by the Buyer by the method of delivery specified in accordance with the tariffs specified. The Buyer shall pay the shipping costs and the Goods together before receipt of confirmation and delivery of the Goods from the Seller. The price of delivery shall be included in the invoice.
4.Purchases may be made by the Buyer at any time. Confirmation of purchase is sent to the Buyer by e-mail (if you do not see it in your inbox, check the Spam and Subscriptions section). If
the Buyer does not receive a confirmation email, the order has not been received in the system. The dispatch of the goods is made only after receipt of payment.
5. The Buyer may exercise the right of withdrawal contained in the Consumer Rights Protection Law of the Republic of Latvia and return the Goods within 14 (fourteen) calendar days. The return delivery costs shall be borne by the Buyer.
6. In the event that the Goods are not accurately assembled, are damaged or otherwise do not correspond to the description of the Goods, the Buyer has the right to exchange the Goods within
14 (fourteen) days by informing the seller by e-mail fitpet@fitpet.shop. Proof shall be provided in form of pictures or video. The Seller shall bear the costs in the above case. In order to avoid any disputes, the Buyer must make sure that the Goods are as described and as ordered (number of items, colour and other attributes) upon receipt.


Right of withdrawal

7. If the Buyer wishes to exercise the right of withdrawal, the following provisions shall apply:
7.1 The Goods to be returned must not be visually used or damaged. If the condition of the returned Goods has deteriorated, the Buyer’s right of withdrawal shall be null and void.
7.2 If the Buyer wishes and is able to exercise the right of withdrawal, it must contact the Seller by e-mail: fitpet@fitpet.shop. The Buyer shall send a situation description and proof to the Seller at the e-mail address indicated above. The Buyer is obliged to keep both the Supplier’s documents of receipt of the Goods and the Supplier’s/courier’s documents of return of the Goods to the Seller. For more information on what constitutes a distance contract and the right of withdrawal.
7.5 The Seller shall credit the money for the returned Goods to the bank account specified by the Buyer in the cancellation form within 30 (thirty) calendar days after delivery to the Seller of the returned Goods specified in the cancellation form. The Buyer shall bear the cost of delivery of the returned goods.


Payment and delivery

8. The average delivery time is one to three working days within Latvia and more for deliveries outside Latvia if the desired goods are available in stock. Delivery times are subject to change and depend on the delivery company for reasons beyond the control of the Seller.

9. All prices in the online shop are inclusive of 21% VAT (value added tax). If you would like to receive a leash with your details, we will send it to you by email on request.
10. Payment for the Goods shall be made by the Buyer by bank transfer to the Fitpet Ltd account number shown on the prepaid invoice. All delivery costs shall be borne by the Buyer.
11. This Contract is in accordance with the laws and regulations of the Republic of Latvia. The Buyer acknowledges that it has read the terms of this Agreement and undertakes to observe and comply with them.
12. The Buyer is informed that the Seller has the right to unilaterally change the terms of this


Agreement at any time.

13. Claims received regarding the quality of the goods shall be settled in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (CPRL), in accordance with the requirements of the governing Cabinet of Ministers Regulation No.631 “Procedure for filing and settlement of consumer claims for goods or services that do not comply with the terms of the contract” (Cabinet Regulation No.631).
14.Please note that the provisions of the RETA do not apply to purchases by legal persons.
15. In accordance with the provisions of the legislation of the Republic of Latvia, Fitpet Ltd. retains
the purchase contracts concluded with the purchasers to the extent necessary for bookkeeping


Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Sia Fitpet and its licensors.


Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sia Fitpet.

Sia Fitpet has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sia Fitpet shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.



We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.



Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.


Governing Law

These Terms shall be governed and construed in accordance with the laws of Latvia without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Contact Us

If you have any questions about these Terms, please contact us.

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